Privacy Policy

Welcome to Nuwellness (“we”, “us”, “our”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit or make a purchase on nuwellness.in (the “Site”), and when you use our products related to skin care, hair care, health, weight loss, teas, etc.

1. Information We Collect

We may collect the following types of information:

• Personal Information: name, email address, postal address, phone number, billing/shipping address, payment information (credit card or other payment method), account login credentials.

• Health & Wellness Information: optional information you share regarding skin type, hair type, allergies, wellness/health goals (for example, if you take a quiz or fill form for personalised recommendations).

• Purchase Information: products ordered, order history, returns, payment details.

• Usage Information: how you interact with our Site (pages visited, products viewed, time spent, referring/exit pages), cookies, device information (IP address, browser type, OS).

• Marketing & Communications Data: your preferences for receiving newsletters, offers, promotions, etc.

2. How We Use Your Information

We use the information we collect for purposes including but not limited to:

• Processing and fulfilling your orders, including shipping, billing, returns, support.

• Providing personalized product recommendations (skin, hair, weight loss, tea, etc.).

• Improving our Site, user experience, content, and product offerings.

• Sending you updates, newsletters, promotions, and marketing communications (if you have opted in).

• Preventing fraud and ensuring security of our customers and the Site.

• Complying with legal obligations.

3. Sharing Your Information

We may share your information with:

• Service providers who help us run our Site (payment processors, shipping/courier services, hosting providers, marketing/advertising partners).

• Third-party partners for analytics (to understand traffic and usage patterns), with your consent where required.

• Legal authorities when required by law or to protect our rights.

• Affiliates or in a business transfer (e.g. if we are acquired or merged).

We will not sell your personal data to third parties for their marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and improve your experience.

• Track usage of our Site (which pages/products are popular, etc.).

• Enable certain features (saving items to cart, wishlisting, etc.).

• Provide targeted advertising (where permitted) if you’ve chosen to receive such content.

You can disable or manage cookies via your browser settings, but some parts of the Site may not function properly without them.

5. Data Security

We take reasonable steps to protect your data:

• Secure transmission (e.g. using SSL/TLS) when accessing sensitive pages (login, payments).

• Access controls and limited access among our staff and service providers.

• Regular monitoring and audits to prevent unauthorized access.

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal data:

• As long as needed to fulfill the purposes described in this Policy (e.g. order history).

• As required by law.

• Until you request deletion (where applicable) and/or withdraw consent, subject to legal and business requirements.

7. Your Rights

Depending on applicable law, you may have rights such as:

• To access, correct, update, or delete your personal data.

• To object to or restrict certain uses of your data.

• To withdraw consent (e.g. for marketing communications) at any time.

• To lodge a complaint with a relevant data protection authority.

8. Children’s Privacy

Our Site is not intended for children under 16 (or under the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take steps to delete such information.

9. International Transfers

If you are accessing the Site from outside India, your data may be transferred to, stored, or processed in India or other countries. By using the Site, you consent to such transfers (which will comply with applicable legal requirements for data protection).

10. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will post the new version on this page with a new effective date. We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions, concerns or requests about this Privacy Policy or our data practices, you can contact us at:

• Email: info@nuwellness.in

• Phone: +1 (973) 435-3638

• Address: Kolkata, West Bengal(India).